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Customer Reviews.

sales

5

Excellent people

11 October 2017

sales

4

Very helpful sales assistant

11 October 2017

service

5

efficient and professional service

10 October 2017

sales

5

I enjoyed the whole experience. I had a great rapport with Nigel, who appeared to be very genuine.I got all the information I needed. The bonus is that I really like my new car!

10 October 2017

service

4

Great service

08 October 2017

sales

5

Everyone was so helpful.

07 October 2017

sales

4

Sales man a bit nervous and kept forgetting things we had told him but over all a good attentive sales man.

07 October 2017

service

5

Good service

06 October 2017

service

5

Everything was discussed with me, I was given explanations about why a course of action was needed prior to the work being undertaken. I was given a time scale as to how long the work would take, along with an explanation of the cost involved.

05 October 2017

service

5

Timely; new Countryman as the courtesy car.

05 October 2017

sales

5

Commumication was excellent and delivery was very quick

04 October 2017

sales

5

The staff could not have been more helpful.

04 October 2017

sales

5

seamless from start to finish

03 October 2017

service

5

As above - very well looked after and efficient service

03 October 2017

sales

5

Tom and Phil ensured everything was fully explained about the car and the finance. Follow up call after collection to check everything was ok. A great example of excellent customer service

03 October 2017

service

5

After a rocky start the service improved. The service staff I dealt with was very helpful.

03 October 2017

service

5

Great service.

03 October 2017

sales

5

Friendly, welcoming and informative with no pushy sales patter. Made buying enjoyable!

03 October 2017

service

5

There remains an issue and the arrangements to resolve this are more than satisfactory

03 October 2017

sales

4

Would have been completely satisfied had their been more than 20 miles worth of fuel in the tank when I collected the car!

02 October 2017

service

5

My requirements were professionally handled and I was left 100% satisfied

29 September 2017

sales

4

As above

28 September 2017

service

5

I had no issues with the service but had some problems with the TLC XL package. Jason Child sorted this out very efficiently for me. I felt a valued customer. All the staff at the centre were very courteous.

28 September 2017

service

5

Following some really poor customer service from BMW Marshall in Grimsby, I decided to switch my mini to Sober Lincoln based on my first hand experience when servicing my other BMW. The whole team are engaged working as Oneteam to add extra value.

27 September 2017

sales

4

It would have been nice to get arrival date a bit sooner

27 September 2017

service

5

.

26 September 2017

service

5

Very efficient on arrival, offered me a room to use whilst I waited and cups of tea. Kept me updated on progress through out.

22 September 2017

service

5

Good comms, good service, job done in good time, nice and clean

21 September 2017

service

4

He did not fully resolve the fault on my car

20 September 2017

service

5

Quick efficient service

19 September 2017

service

5

See above

19 September 2017

service

5

Very satisfied, on time and very helpful

16 September 2017

service

5

Again it is down to the staff and their attitude to customers.

14 September 2017

service

5

We had a brake fluid change this time but very good service.

12 September 2017

service

5

Very thing done that was required

12 September 2017

sales

5

Totally satisfied with my new mini and the whole purchasing experience.

12 September 2017

sales

5

Fab customer service in centre. Good communication throughout.

12 September 2017

service

4

As above

08 September 2017

service

3.5

Overall a good experience for a car service.

08 September 2017

service

5

Listened to me - didn't use a wash item that would compromise my detailing.Friendly happy to help and explain what was happening. Stacey was v friendly and kept me informed while way through and business centre was useful

05 September 2017

service

5

the service was very efficient and was exactly as promised

05 September 2017

service

5

Excellent customer service

04 September 2017

service

5

Would have been completely satisfied but wasn't told that I would need to be over BMW on a Saturday for the service so waited until 8am then had to wait to hand over keys when was in a rush to be at work on time.. otherwise great.

03 September 2017

service

5

Turned up with issue, professionally dealt with and issue resolved - no fuss

01 September 2017

service

4

Over all very satisfied. The only issue I found is if soper ever suggested they would ring us back with information that never happened. I always had to call again.

29 August 2017

service

2.5

I was told my car would get a full wash and vac, however only the wheels were washed and the rest just had water prayed over it. The car wasn't clean and inside hadn't been touched at all.

29 August 2017

service

1

Note the above same as previously stated. Made a call and heard nothing.

28 August 2017

service

5

As above faultless. Lovely service agent rang me with updates etc.

28 August 2017

service

4

Most things have been good and as expected

25 August 2017

service

5

Really helpful and a relaxed atmosphere while I waited for my car